Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping with GrowRoots.com. We are committed to providing quality products and a reliable shipping experience. Please review our shipping policy below.

Order Processing

Most orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand, product launches, promotions, or holidays, processing times may be longer.

Shipping Locations

We currently ship to addresses within the United States, subject to applicable product regulations and shipping restrictions.

Certain products, including fertilizers, soil amendments, or other regulated materials, may not be available for shipment to all states or locations. If a product cannot legally or safely be shipped to your address, we will contact you regarding your order.

Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

• Delivery location
• Product weight and dimensions
• Number of products ordered
• Shipping method selected

Any applicable shipping charges will be displayed before you complete your purchase.

Estimated Delivery Times

After your order has been processed and shipped, delivery times will vary depending on the shipping carrier and destination.

Estimated delivery times are typically:

• Standard Shipping: 3–7 business days
• Expedited Shipping: Varies based on the shipping option selected

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, tracking information will be provided when available. Please allow up to 24–48 hours for tracking information to update after the shipping label has been created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

GetGrowRoots.com is not responsible for delays or delivery issues resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

Lost, Damaged, or Missing Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged product and packaging.

If your package appears to be lost or missing, please contact us so we can assist with locating the shipment and, when appropriate, filing a claim with the shipping carrier.

Once an order has been marked as delivered by the carrier, GetGrowRoots.com cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.

Incorrect or Undeliverable Orders

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to receive the package, the customer may be responsible for additional shipping charges required to resend the order.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes or cancel the order.

Contact Us

If you have questions about shipping or need assistance with your order, please contact  Grow Roots through the email service@getgrowroots.com

Thank you for choosing  Grow Roots. We appreciate your business and look forward to helping you grow stronger, healthier plants, lawns, and gardens.